Exchange & Return Policy

First, in the case of manufacturing deficit or damage in the product. 

1. if the client made the purchase from a Karaz Linen department store:

the client is entitled to exchanging or returning the damaged or manufacturing defected item, provided that the item is still packaged and original condition is intact (unused) a purchase receipt is also required and the return period is 3 days after the purchase date

1. if the client made the purchase on Karaz linen online store: 

Karaz Linen are entitled to exchange or return a damaged or manufacturing defected item, provided that the item is still packaged and the original condition is intact (unused) a purchase receipt is also required and the return period is 7 days after the purchase date. After Karaz linen receives an item and assures it meets the terms and condition, the client is entitled one of the three following options.

• A wire transfer of the paid that could take 7-14 business days.
• An exchange for a new item of matching value, done within 24 hours.

 

 

Notes:

• If the exchange is made because of manufacturing defect or damage, the client is not responsible for any shipping fees.
• The client must choose another item exactly 24 after Karaz linen receives the damaged product.

Second, Exchange or return of a product in a perfect condition :

1. If the client made the purchase from a Karaz Linen department store.

Karaz Linen clients re entitled to return or exchange the product, provided that the item is still packaged and original condition is intact (unused) a purchase receipt is also required and the return period is 3 days after the purchase date..

1. If the client made the purchase online:

the client is entitled to exchanging or returning the damaged or manufacturing defected item, provided that the item is still packaged and original condition is intact (unused) a purchase receipt is also required and the return period is 7 days after the purchase date. In such case, the client is responsible for the fees of shipping the product to Karaz linen warehouse Riyadh. After Karaz linen receives an item and assures it meets the terms and condition, the client is entitled one of the three following options.

• A wire transfer of the product's value that could take 7-14 business days
• An exchange for a new item of matching value, done within 24 hours

Third, none of the following categories is available for return or exchange:

• Towels and bathrobes, for hygienic reasons.
• Bed pillows that have been removed from the plastic pressure bag packaging.
• Products no longer in original conditions (used condition).
• Clearance ite