For a limited time, enjoy free delivery in Saudi Arabia for orders above 300 SAR
Checkout using your account
Checkout as a new customer
Creating an account has many benefits:
Warranty Policy
Karaz Linen Warranty
Terms and conditions
First, comforters warranty
Cleaning instructions:
Dry cleaning is the only proper method.
-------------------------------------------------
Second, bed toppers warranty.
7 cm mattresses toppers and flannel toppers.
7 cm bed regular toppers and flannel toppers washing instructions:
Tips for 7cm mattress toppers and flannel toppers quality maintenance:
Flip the topper around and upside down weekly. (Flip the head side to the foot side and the left side to the right).
14 cm cotton mattress toppers:
14 cm mattress toppers washing instructions:
14 cm mattress toppers quality maintenance tips:
Flip the topper around and upside down weekly. (Flip the head side to the foot side and the left side to the right).
Real feather mattress toppers:
Real feather mattress toppers washing instructions:
Bed toppers quality maintenance tips:
Flip the topper around and upside down weekly. (Flip the head side to the foot side and the left side to the right).
Waterproof mattress toppers:
Waterproof mattress toppers washing instructions:
The proper methods are dry cleaning and washing at 30° in a regular washing machine.
Third, pillows warranty.
Pillows washing instructions:
Pillows washing instructions:
Real feather bed pillows warranty:
Real feather bed pillows washing instructions:
-------------------------------------------------
Fourth, mattresses.
The warranty covers all mattress types but the warranty period depends on the type
(warranty periods of each type are available at the bed mattresses section)
This warranty covers:
Tips for mattresses quality maintenance:
Proper way of flipping a mattress:
Bed mattress washing instructions:
Fifth, elastic bed wrap arounds, elastic-free hotel wrap arounds, plain hotel duvet covers, European-style cushion cases, hotel cushion cases.
Karaz linen offer a full year warranty on all of these products (winter season and summer season).
The warrantee covers:
Discoloration, on the term that the washing instructions were followed.
Cases of yellowing due to long periods of no cleaning are not covered. The products are recommended to be washed regularly on a maximum of 2 weeks.
Fabric tears and seam rips due to misuse are not covered.
Washing instructions:
All types of covers can be washed in a regular washing machine at 30° or less.
Regular cleaning products can be used (shampoo and chemical solvents free cleaning products).
Fabric softener can be used.
All cover types are washed with colour matching items.
Do not use chlorine.
Do not use chemical solvents.
Sixth: hotel\single\flannel bathrobes, bathrobe sets and towels warranty.
Karaz linen offers a full year warrantee on all types of towels (white coloured hotel towels or coloured everyday towels), single bathrobes, flannel robes and bathrobe sets.
The warrantee covers:
Discoloration, on the term that the washing instructing were followed.
For Bridal bathrob sets, Lace embroidery is not covered by the warranty.
Washing instructions:
Seventh, duvet cover filling.
Duvet cover filling warrantee.
Karaz Linen offers a full year warrantee on all duvet cover filling types, the warrantee covers:
Washing instructions:
Real feather duvet cover warrantee.
Karaz Linen offers a full year warrantee on all duvet cover with real feather filling, the warrantee covers:
Feather leakage.
The warranty covers any evident manufacturing deficiency. Exchange and return are permitted and done according to the return policy's terms (period and value of purchase).
Misuse and improper care are never covered by the warranty.
Cases of improper washing are not covered by the warranty (kindly follow the washing instructions).
The warranty covers damage that resulted despite proper washing, but Karaz Linen is entitled to applying technical tests to confirm the washing way that was used.
Duvet cover with real feather filling washing instructions:
Only regular cleaning products can be used (shampoo and chemical solvents-free cleaning products).
Dry cleaning is the proper way of washing real feather duvet cover fillings. do not expose it to water. Real feather is highly sensitive and water contact leaves it vulnerable to mould.
Do not use chlorine.
Do not use chemical solvents.
Eighth, duvet covers.
Karaz Linen offers a full year warrantee for all duvet cover types.
The warrantee covers:
External discoloration of the cover, on the term that the washing instructions were followed.
Embellished covers that are accessorized adorned with lace or handmade (Bridal) washing instructions:
Embellished covers that are accessorized, adorned with lace or handmade are dry cleaned only. Do not expose it to water.
Do not use chlorine.
Do not use chemical solvents.
Duvet cover washing instructions:
Only regular cleaning products can be used (shampoo and chemical solvents-free cleaning products).
Ninth, winter blankets and throw blankets warrantee.
Karaz linen offers a full year warrantee for all types of winter blankets and throw blankets.
The warrantee covers:
External discoloration, on the term that the washing instructions were followed.
Winter blankets and throw blankets washing instructions:
Kindly follow the washing instruction tagged on the product. Each product's washing instructions are different.
Tenth, quilts warrantee.
Karaz Linen offers a full year warrantee for all types of quilts.
The warrantee covers:
Discoloration or disarrangement of the filling, on the term that the washing instructions were followed.
Quilts washing instructions:
Warranty effectiveness specifications:
If a client purchased the product from a Karaz Linen department store:
If the client made the purchase on our online store:
Warrantee ineffectiveness specifications:
Change
Login/Signup